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Why We’re Trusted in Hull and Beyond

All Guides   /   Why We’re Trusted in Hull and Beyond

The team here at ProTech has been keeping homes warm and energy efficient since 2014. Since setting up with the mission of being “Your go-to boiler company”, we’ve expanded across Yorkshire and Lincolnshire and helped countless people through new boiler installations, repairs and servicing, as well as installing useful additions such as magnetic filters and smart thermostats.

 

Quality as standard

We believe that every customer should receive the same level of service regardless of the size of the task at hand. Whether it’s fixing a relatively small problem or installing a brand new boiler in a different room from the old one, every job is given the respect, attention to detail and exemplary customer service that it deserves.

This dedication has resulted in us achieving and maintaining 4.9 out of 5 stars on Trustpilot, simultaneously being a Which? Trusted Expert for all things related to heating, plumbing and electrical work.

 

Expert advice

All of our engineers are Gas Safe registered and receive the very best training. However, we want to offer more than basic installations, repairs and servicing, so when you welcome a ProTech engineer into your home you’ll also receive free advice and guidance.

For instance, when the engineer installs a new boiler, they’ll talk you through how to get the most out of it for many years to come. When they repair something, they’ll explain why it broke and how to prevent it from happening again. And if you ever have any questions about anything from energy efficiency to the benefits of smart controls, all you have to do is ask!

 

The ProTech Promise

No matter what kind of job we’re delivering, it has to follow the ProTech Promise from start to finish. This has been specially developed by our team to ensure that our customers’ needs are satisfied in their entirety, leading to optimum results:

  • Turn up on time, every time
  • Deliver a fast, efficient and high-quality service 
  • Respect our customers’ homes and schedules
  • Always offer a fixed price guarantee, then stick to it
  • Explain each job to the customer with honesty and integrity
  • Help homeowners and landlords to reduce their carbon footprint and utility bills through energy efficiency
  • No job is too large, small or difficult
  • Provide affordable payment options 
  • Always make our customers feel valued and looked after

 

We care about our customers

All of the above outlines how we work, which is why our customers love the many services provided by ProTech. However, it’s important that you also know why we work this way, as it goes much deeper than a commitment to fast, efficient and affordable services.

Through ongoing training, close relationships with the world’s finest boiler manufacturers, a finger on the pulse of the latest developments and a genuine passion for perpetual improvement, we keep our customers safe as well as happy. Boilers are highly sophisticated systems that can cause major problems when they’re not looked after properly, so we ensure that our customers understand the risks and how to prevent them.

From simple breakdowns to the release of deadly carbon monoxide, our mission is to locate, fix and future-proof your central heating system so that you and your family remain safe and healthy.

 

Find out more

Specialising in everything from annual servicing to the installation of smart heating systems, we’re always here to help. All you have to do is fill in our online form or call 01482 352643 and one of our experts will give you all of the information you need to make an informed decision.